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How 8ball Handles Your Personal Data

This Privacy Policy sets out exactly what data 8ball collects when you open an account, how we use it, and the rights you hold over that data at…

Data collected only as neededRetention periods clearly statedYour right to access or delete dataUPI, Paytm, PhonePe transaction privacyContact us to raise any concern
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8ball How 8ball Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your personal data is handled, want to request access to records we hold, or need to raise a concern, our privacy team is reachable through…

Email Privacy Team Send a detailed request to our dedicated privacy address and we will respond within 48 hours. Include your registered email address so we can locate your account records promptly.
Live Chat Start a live chat session from inside your account dashboard and ask to be connected to the privacy handling team. Available daily; response times are typically under 10 minutes during business hours.
In-Account Request Form Log in, navigate to Account Settings, and select 'Data Request'. Fill in the form to specify what you need — access, correction or deletion — and our team picks it up automatically.
HOW WE PROTECT DATA

Our Data Handling Practices Explained

Security and transparency sit at the centre of every data decision we make at 8ball. The six practices below describe in concrete terms how your account information, payment data and browsing behaviour…

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can manage cookie preferences from the footer banner at any time without closing your account.

Account Security Controls

Passwords are hashed using industry-standard bcrypt. We prompt you to enable two-factor authentication via SMS or authenticator app when you first log in from a new device or location.

Payment Data Handling

Transaction references from UPI, Paytm and PhonePe are stored in an encrypted ledger. We never hold your bank PIN, UPI PIN or full account number — only the masked identifiers your payment provider returns to us.

Data Retention Schedule

Active account data is retained for as long as your account is open. If you close your account, we retain legally required records for the statutory period, then delete or anonymise remaining personal data.

Third-Party Data Sharing

We share data only with processors directly needed to run your account — KYC verification services, payment gateways and fraud-detection tools. Each is under a written data-processing agreement with us.

Requesting Changes to Your Data

Submit a correction or deletion request via the in-account form or by emailing our privacy team. We will confirm the change in writing and complete it within 30 calendar days of verifying your identity.

Common Questions About Your Privacy at 8ball

The answers below cover the most frequent questions we receive about data rights, what we collect, how long we keep it, and how you can act on your rights. If your question is not here, contact our privacy team directly through any channel listed above.

We collect your name, email address, date of birth, phone number and country of residence. When you make a deposit, we also record payment-method references from UPI, Paytm or PhonePe to reconcile your transaction history.

We share data only with processors essential to account operations — identity verification providers, payment gateways and fraud-prevention tools. We do not sell your data to advertisers or any unrelated third party.

After account closure, we keep records required by applicable law for the statutory retention period. Once that period ends, personal data is deleted or anonymised so it can no longer be linked back to you.

Yes. Submit a data-access request through your Account Settings form or by emailing our privacy team. We will verify your identity and send a structured copy of your personal data within 30 calendar days.

Use the 'Data Request' form in Account Settings and select 'Deletion'. We will confirm receipt within 48 hours. Deletion is completed within 30 days, except for records we are legally required to retain.

We use session cookies (required to keep you logged in) and optional analytics cookies. You can adjust optional cookie categories at any time from the cookie preference banner in the site footer without affecting your account.

Contact our privacy team immediately via live chat or email. Change your password straight away and enable two-factor authentication. We will investigate, freeze any suspicious activity and update you with findings.

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